Frequently Asked Questions

Can I do mobile calls from Teams with ROUTEAMS?


Yes, if you have a mobile subscription from one of the telecom operators connected to the ROUTEAMS Cloud with a fixed/mobile integration. Then you can receive mobile calls on your PC and call from your PC displaying your mobile number.




Can I do land line calls when Teams is connected to ROUTEAMS?


Yes, ROUTEAMS connects land line telephony with Teams so you can dial contacts from PC or tablet using your land line subscription.




What does "Click to Call" mean?


Some web pages and business applications have implemented a "Click to call" functionality that makes it easy to click on a phone number to call with Teams. For enabling functionality to call from any number you see on your screen you can download and use an app, "Select Dial", available on the ROUTEAMS web pages. With it, you simply highlight the phone number and press Ctrl+1 to set up the call.




Can I participate in a Teams meeting without having the PC client?


Yes, you can choose to use the web client by clicking on the second link in the meeting invitation.




Do I need a 3rd party communication software on my desktop device to use Teams Telephony with ROUTEAMS?


No, you use the standard Teams Clients




Is Office 365 required?


Yes, Microsoft support telephony connected to Teams with the following plans: - Office 365 Business Essentials - Office 365 Business Premium - Microsoft 365 Business - Office 365 E1 - Office 365 E3 - Office 365 E5




Can I use Teams without being an Outlook user?


Yes, but to get the full features as Activity Logging and Presence features require an Exchange account, and will not be available for other mail solutions.




How long does it take to activate the ROUTEAMS - Teams Telephony service?


Time to activate the service primarily depends on the need for porting your phone numbers from one telecom provider to another. If you can order new numbers for your users it will take 2-5 days to get started. If you need to port your existing phone numbers the lead time for porting phone numbers normally are 2-4 weeks.




Can we have more than one telco connected to Teams with ROUTEAMS?


Yes,




Can we use ROUTEAMS in multiple locations?


Yes, ROUTEAMS is a Global Direct Routing cloud service and can be used to connect Teams to local Telcos at any company branch office.




Can we define call forwarding and response groups across locations and borders?


Yes.




Can we have users with local phone numbers in multiple countries?


Yes, alternative options are available. Most common option is to establish a connection to ROUTEAMS from customer´s telco in each country. If number of users abroad is limited, it is possible to define phone numbers with foreign country codes and include them with the local telco provider.




Can we still have desk phones in our office etc.?


Yes, desk phones certified for Teams are available and can be connected.




Can we connect analog phones?


No.




Can we connect door phones?


Yes, there are Teams certified door phone solutions.




How do we manage the Teams service?


Teams are managed in Office365.




Can we set up response groups?


Yes, response groups can be defined and managed in the Office365 Portal.




Can we add and remove users?


Yes, users can added, changed and removed in the Office365 Portal.




Can we define one "switchboard" number?


Yes, this is defined by us when activating the service and is done according to your request.




Can we use one land line "switchboard" number, and mobilephones only for the users?


BizSkype service opens for such setup. Availability of this feature is determined by telco provider´s land line/mobile integration offering and architecture.




Can I see who is calling?


Yes, provided this person is in your Outlook contact list.




Can I see presence for people I call?


Yes, Provided it is activated. Requires Microsoft Exchange.




Can I parcitipate in meetings from abroad without doing international calls?


Yes, If you have purchased a conferencing license for the users that needs this functionality, local meeting numbers are available for most countries.




Can we use switchboard or other features in my business´ mobile subscription?


Yes, as long as they are feasible in Teams.




Can I use all features available in Teams?


Yes.




Which phone number is displayed when calling with Teams?


The fixed number will be shown unless your telecom operator have a fixed/mobile integration with ROUTEAMS. In that case it is possible to define what number to be shown.




Are all employees required to have ROUTEAMS?


No, only users licensed for Phone System .




Are all Teams users in the company required to be licenced for ROUTEAMS?


No, users with no need to do external telephony calls do not need a Phone System license or a ROUTEAMS license.




Where do I buy ROUTEAMS Licenses?


ROUTEAMS can be purchased from multiple resellers and service providers in Norway, Benelux and France. Any reseller and service provider in IT or telco industry can become a partner and resell ROUTEAMS, so by asking your local partner they might be willing to help. For info about active reseller - check the "Reseller" tab. You can also contact us by phone, mail, or simply click "Contact" at the top of this screen. Leave your contact details and we will get in touch and help you find a reseller near you.




What is the charging structure for ROUTEAMS?


ROUTEAMS is subscription based and is charged per user per month, just like the phone subcription. An activation cost is incurred - it varies with telco provider.




Is it possible to store calling data?


Integration with Teams and Outlook enables logging of phone calls and to generate a mail showing basic phone call information like phone numbers, time stamp and duration.




Can Teams integrate with office productivity tools other than Outlook?


Integration with office productivity tools can be established through the application programming interface(API) provided in Teams. Such development is normally made by the software provider or a system integrator with relevant skills.




Can Teams integrate with other tools?


Integration with tools for recording or other purposes can be established through the application programming interface(API) provided in Teams. Such development is normally made by the software provider or a system integrator with relevant skills.




Which benefits can be derived from storing calling data?


Call logs can be used as basis for time sheets, billing, or activity data in CRM tools etc.




Which telco providers are available?


As of April-2020 these are the certified providers BELGIUM - IPNexia NETHERLANDS - T-Mobile - Speakup - Voiceworks NORWAY - Telenor - Nortel - Phonero - Telia - Speakup ANY COUNTRY (INCLUDING INTERNATIONAL) - CTELO Voice - Voxbone - Orange Business Services - GTT We are continuously working with new telco providers and can also include new ones based on customer´s requirements.




What is the binding period for a ROUTEAMS subscription?


ROUTEAMS can be terminated with one month notice. If the subscription is teminated during the first three monts after activation and this is not due to errors or shortcomings in the service, we reserve the right to charge three months subscription fee.




What is the notice period for termination of ROUTEAMS subscription?


Normal termination notice period is one month. If the subscription is teminated during the first three monts after activation and this is not due to errors or shortcomings in the service, we reserve the right to charge three months subscription fee.




Does Teams have Active Directory(AD) integration?


Teams is natively a part of the Office 365 Azure AD.




Is recording of phone conversations possible?


Recording can be integrated via the Teams API.




Is "Listen In" to phone calls possible?


"Listen in" features will be available from Contact Center applications in the next year.




Do I need additional Microsoft licensing to enable telephony?


Yes. Telephony is an add on license. This is the overview of needed telephony licensing based on Office 365 Plan: Microsoft Business Voice License (Includes Phone System and Audio Conferencing) for - Office 365 Business Essentials - Office 365 Business Premium - Microsoft 365 Business Microsoft Phone System License for (Microsoft Audio Conferencing is an add on license) - Office 365 E1 - Office 365 E3 - Office 365 E5 have this license inkluded in the plan.





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