Teams Business Telephony User Value
BETTER USER EXPERIENCE
Call and receive all job calls from mobile and landline numbers in Teams, just as you do when you call your Teams contacts. It works just as well with PC / Mac as on mobile.
If everyone in the company uses Teams for phone calls, the status of the user, and all colleagues, will always be updated. This avoids disturbing anyone who is busy.
CALL DIRECTLY FROM APPLICATIONS
Call any number you see on the PC screen directly. Whether it is in email signatures, web pages, corporate CRM solution or elsewhere. If you can mark the number, you can call it.
LITTLE OR NO TRAINING NEEDED
Most employees have probably already started using Teams to call each other directly, the way you use Skype. Making and receiving phone calls is done in the same way and will therefore be a natural addition that requires little training.
Teams Telephony Business Benefits
FINALLY, ALL COMMUNICATION IS UNIFIED
Companies often have a variety of solutions to meet user and company needs for collaboration and telephony. With Teams Telephony, everything can be converted into the one and same user experience. All it takes is extending existing Microsoft 365 licensing and connecting the telephony agreement with Routeams.
SSO (Single Sign-On)
When everything is gathered in Teams, users will only relate to one login, which provides easier administration, fewer support inquiries and easier troubleshooting.
All users and telephony administration are handled in Microsoft 365 and you get to reuse distribution groups and departmental groups that are already in place for the organization.
USE THE EXISTING MICROSOFT RESELLER
Many companies have built up a relationship of trust with their Microsoft Reseller over the years and will be able to use this relationship to include support for Teams Telephony, regardless of the telephony provider.